Posted by Itamar Gilad, Product Manager

Email is more than just messages going back and forth — it’s also about the people sending them. That’s why today we’re introducing changes that continue to bring people front and center in Gmail, just as we did with profile photos in conversation view, the people widget and last year’s integrations with Google+. Today’s changes include quick access to contact details when viewing past conversations as well as improved integration with Google+ circles.

Quick access to contact details
When you search for an email address, the search results will now show you contact details in addition to that person’s profile photo and the emails sent from and to them. From here, you can start a chat, call their phone and more. Plus, if your contacts have a Google+ profile, this information will stay up to date automatically.

You can get to these same results in a variety of ways including from the people widget, contacts and the chat list search menu.

Improved circle integration and circle search
In addition to adding contact details to search results, we’ve made some improvements to the circles integration announced in December. When you select a circle, you’ll now see profile photos of people in that circle at the top right of the page. Plus, when you click on these images you’ll be taken directly to search results with contact details.

Circles are also now supported in search and filters. Find messages from a specific circle by typing circle:[circle name] in the search box. You can also find mail from any of your circled contacts by searching with has:circle. You can refine your search even further with other criteria and create filters based on circles. This means you can now view all the unread emails from your ‘Friends’ circle or automatically star every message that comes from your ‘VIP’ circle.

These updates are helping us to provide a more consistent, beautiful experience across all of our products. Quick access to contact details will be rolling out to everyone today. To take advantage of circles and more in Gmail, you’ll need to join Google+.

Today we’re introducing the research pane—a new feature that brings the web’s wealth of information to you as you’re writing documents.

The research pane taps into Google Search directly from Google documents, so whether you want to add a cool destination to your itinerary for an upcoming trip to India or you’re looking for the perfect presidential quote for a political science paper, you don’t even have to open a new tab.

You can access the research pane from the Tools menu by right clicking on a selected word that you want to learn more about, or by pressing Ctrl+Alt+R on Windows or Cmd+Alt+R on Mac. From the research pane, you can search for whatever info you need to help you write your document. With just a couple clicks you can look up maps, quotes, images, and much more.

If you find something you like, you can add it by clicking the insert button or, for images, by dragging them directly into your document. If appropriate we’ll automatically add a footnote citation so there’s a record of where you found the info.

Hopefully bringing knowledge from the web to Google documents will make your writing process just a little bit more efficient.

Posted by Sarveshwar Duddu, Software Engineer

Posted by Erin Reilly, Google Green team

If you’re anything like me, you send and receive a lot of emails every day. But have you ever wondered where your message goes after you hit “send?” How does an email travel from your computer to your friend’s smartphone across the country or around the world?

We’re answering those questions with Story of Send, a new site that gives you a behind-the-scenes look into how all that virtual information makes its journey through the real world—from your Internet service provider to our data centers and beyond. Along the way, you’ll discover everything from where we filter for spam and scan for viruses to how we’re minimizing our impact on the environment through energy efficiency and renewable power.

We’ve included videos and photos throughout the journey so you can explore certain areas more deeply. For example, if you’re curious what data center servers look like, we’ve included some photos. Or you can watch a video to learn about how we purchase clean energy from wind farms near our data centers. And because technology doesn’t always have to be serious, you might find a vampire or two lurking around or uncover other surprises on the journey.

In the past, Gmail fans have shown us how emails connect people across the world. Now we’re providing a glimpse into how those emails go from one place to another. So hit send and start the journey today.

Cross-posted from the Official Google Blog

Posted by Preston Hershorn, Product Marketing Manager

If you are a frequent visitor to the Gmail blog, there’s a good chance you’re already a Gmail ninja. Maybe you use video chat in Gmail to keep in touch with family when you’re on the road. Perhaps you’ve created a superb organizational system with labels and Priority Inbox and even have a colorful theme to say “this inbox is mine.”

Sound familiar? If so, then you’ve seen the benefits of going Google. But we all know someone who hasn’t yet made the switch, and is missing out on the convenience of having email, chat, video, and calling all together in one place.

So, as part of our effort to let users know all the things they can do by going Google, we’ve put together a short video that shows just how easy it is to get things done with Gmail when you are living in the cloud. Take a look and then share it with one of your friends. They might just be the next person to go Google – and they’ll have you to thank!

Posted by Zohair Hyder, Software Engineer

Notification emails are a great way to keep up with what’s happening in the Google+ stream: whether someone mentions you, comments on your post, or shares with you directly. It’s not always enough to just read these updates, however; sometimes you want to respond right away, right from your inbox. The good news is that starting today, you can reply to Google+ notifications from Gmail.

On the desktop, in addition to adding people to circles, and viewing recent Google+ content in the people widget, we’re now making Google+ notification emails in Gmail completely interactive:

• You can view, comment on, and +1 posts from inside your inbox
• Your comments appear in the Google+ stream in real-time, and
• Responses from others instantly appear in Gmail, as part of the notification message

You can also reply to notifications from your mobile device (and/or POP or IMAP client). Just open the notification email about the post you’re interested in, and look for the new prompt, “Reply to this email.” Tap reply, send your comment, and we’ll automatically add it to the ongoing Google+ conversation. Even if you don’t use Gmail, you can still reply-by-email from many different services.

From left to right: Google+ notification on the phone; replying via email; updated post in the stream
We’re rolling out all of these features over the next week to users who’ve upgraded to Google+. In the meantime, you can adjust which Google+ notification emails you want to receive via your Google+ settings.

We’re always working to create a simpler, more intuitive experience for our users, and with today’s changes, we’re excited to take another step in this important direction.

(Cross posted from the Official Google Blog)

Just like the Loch Ness Monster, you may have heard the rumors about Google Drive. It turns out, one of the two actually does exist. Today, we’re introducing Google Drive—a place where you can create, share, collaborate, and keep all of your stuff. Whether you’re working with a friend on a joint research project, planning a wedding with your fiancé or tracking a budget with roommates, you can do it in Drive. You can upload and access all of your files, including videos, photos, Google Docs, PDFs and beyond.

With Google Drive, you can:

• Create and collaborate. Google Docs is built right into Google Drive, so you can work with others in real time on documents, spreadsheets and presentations. Once you choose to share content with others, you can add and reply to comments on anything (PDF, image, video file, etc.) and receive notifications when other people comment on shared items.
• Store everything safely and access it anywhere (especially while on the go). All your stuff is just… there. You can access your stuff from anywhere—on the web, in your home, at the office, while running errands and from all of your devices. You can install Drive on your Mac or PC and can download the Drive app to your Android phone or tablet. We’re also working hard on a Drive app for your iOS devices. And regardless of platform, blind users can access Drive with a screen reader.
• Search everything. Search by keyword and filter by file type, owner and more. Drive can even recognize text in scanned documents using Optical Character Recognition (OCR) technology. Let’s say you upload a scanned image of an old newspaper clipping. You can search for a word from the text of the actual article. We also use image recognition so that if you drag and drop photos from your Grand Canyon trip into Drive, you can later search for [grand canyon] and photos of its gorges should pop up. This technology is still in its early stages, and we expect it to get better over time.

You can get started with 5GB of storage for free—that’s enough to store the high-res photos of your trip to the Mt. Everest, scanned copies of your grandparents’ love letters or a career’s worth of business proposals, and still have space for the novel you’re working on. You can choose to upgrade to 25GB for $2.49/month, 100GB for $4.99/month or even 1TB for $49.99/month. When you upgrade to a paid account, your Gmail account storage will also expand to 25GB. Drive is built to work seamlessly with your overall Google experience. You can attach photos from Drive to posts in Google+, and soon you’ll be able to attach stuff from Drive directly to emails in Gmail. Drive is also an open platform, so we’re working with many third-party developers so you can do things like send faxes, edit videos and create website mockups directly from Drive. To install these apps, visit the Chrome Web Store—and look out for even more useful apps in the future. This is just the beginning for Google Drive; there’s a lot more to come. Get started with Drive today at drive.google.com/start—and keep looking for Nessie… Posted by Sundar Pichai, SVP, Chrome & Apps

Posted by Jeff Chin, Product Manager, Google Translate

We’re excited to announce three Gmail Labs graduations today: Automatic Message Translation, Smart Mute and Title Tweaks.

Automatic Message Translation
Did you ever dream about a future where your communications device could transcend language with ease? Well, that day is a lot closer. Back when we launched automatic message translation in Gmail Labs, we were curious to see how people would use it.

We heard immediately from Google Apps for Business users that this was a killer feature for working with local teams across the world. Some people just wanted to easily read newsletters from abroad. Another person wrote in telling us how he set up his mom’s Gmail to translate everything into her native language, thus saving countless explanatory phone calls (he thanked us profusely). I continue to use it to participate in discussions with the global Google offices I often visit.

Since message translation was one of the most popular labs, we decided it was time to graduate from Gmail Labs and move into the real world. Over the next few days, everyone who uses Gmail will be getting the convenience of translation added to their email. The next time you receive a message in a language other than your own, just click on Translate message in the header at the top of the message,

and it will be instantly translated into your language:

If you’re bi-lingual and don’t need translation for that language, just click on Turn off for: [language]. Or if you’d like to automatically have messages in that language translated into your language, click Always Translate. If you accidentally turned off the message translation feature for a particular language, or don’t see the Translate message header on a message, click on the down arrow next to Reply at the top-right of the message pane and select the Translate message option in the drop-down.

Title Tweaks
With the graduation of Title Tweaks, we’ve changed the text in the browser tab so that you can more easily see if you have new messages. The tab now reads “Inbox (20) – u...@example.com – Gmail” instead of “Gmail – Inbox (20) – u...@example.com.”

Smart Mute
We’ve made improvements to muting based on the graduation of the Smart Mute lab so you can be sure that noisy email threads stay out of your inbox. You can learn more about muting email threads in the help center.

In addition to graduating these three labs, we’ll also be retiring some less popular labs over the next few days: Old Snakey, Mail Goggles, Mouse Gestures, Hide Unread Counts, Move Icon Column, Inbox Preview, Custom Date Formats and SMS in Chat gadget. Please note that the SMS in Chat lab is not being retired, just the gadget associated with it.

Beware of the Spy?

As a Google Apps Premier Reseller & Partner, we are always asked about the newest and greatest features from Google – especially those in Google Apps. With the new Google Drive launch that recently occurred, we have received a considerable amount of Q&A on the topic of data and data privacy – especially “What happens to my data that I put in Google Drive?” & “Who owns my data in Google Drive?”

You’ll hear a considerable amount of brouhaha about the new Google consolidated privacy policy, as well as some strong and scary wording in the new terms of service pertaining to Google Drive. But there is nothing to worry about here…

What we really need to be concerned with is how do we honestly expect to deal with a service provider and data warehouse service in today’s day and age? Google Drive is providing your data, on its global network, to you – whenever you need it, wherever you need – no matter what city, state, country or device you happen to use.

With this specific issue in mind, understand that your data, and the files and images and audio and everything else, are “expected” to be YOUR intellectual property (IP). Google is merely applying the licensure necessary to redistribute that content of your IP to wherever you happen to request it. Whether you share it, lock it up tight, or temporarily give access to someone else… Google has to reserve the right to carry your data to where you want it carried… Sound simple?

Google Drive finally unveiled its long-rumored cloud data storage service, Google Drive. The wording of the terms of services claims that Google reserves the right to “use, host, store, reproduce, modify, create derivative works (such as those resulting from translations, adaptations or other changes we make so that your content works better with our Services), communicate, publish, publicly perform, publicly display and distribute” content uploaded to their services. [Source: PCWorld]

So what has you so concerned? Does it mean that Google is going to scour through your data and learn all about you? It merely states that Google is going to give you your data when you need it by accessing their servers. Same idea as when you arrive in Las Vegas, ready to withdraw some hard-earned cash at the local casino’s ATM – they take money from your bank account back in Memphis, TN, pull it out of your account, and deliver it in nice and neat stacks of $100 dollar bills. You should read the data sharing agreements for the STAR/PLUS network too. Similar wording as that in Google’s TOS.

The situation with Google Drive is the same. The wording isn’t there to suggest that Google owns your data and will do with it as it pleases. The wording grants Google the legal rights necessary to act on your behalf in transmitting information and making it available on the Web around the world.

I still agree that the wording is a bit scary. However, it is not different than the wording of the terms of service across the rest of Google, or different from the legalese used by competing cloud storage services, so there really isn’t anything to be concerned about. [Source: PCWorld]

Our approach is to worry more about the company that DOES NOT disclose how, where, and to whom will be granted access to your data. That will make you stay awake at night wondering how a programmer in some foreign land is snooping through your data because he/she needs to make sure your account is being used properly.

The final blow to Microsoft and DropBox reiterates the standard verbiage:

“Some of our Services allow you to submit content. You retain ownership of any intellectual property rights that you hold in that content. In short, what belongs to you stays yours.”

Now get back to work!

Keep Calm and Carry On

Posted by Nicholas Behrens, Software Engineer

Today, we’re happy to announce that we’re increasing everyone’s free storage in Gmail from 7.5 GB to 10 GB (and counting) to celebrate today’s launch of Google Drive. The increase will take effect over the next 24 hours. We hope you all enjoy the little bump!

Posted by Saurabh Gupta, Developer Programs Engineer

One day I was looking at how many messages I have in my sent mail, and realized there are a lot of things I wanted to know about my email habits. How much of my emails do I read, and do I reply fast enough? As luck would have it, Romain Vialard, a Google Apps Script Top Contributor, developed a tool called Gmail Meter powered by Google Apps Script.

Gmail Meter is an Apps Script which runs on the first day of every month and sends you an email containing different statistics about your Inbox. In a similar way to how recently introduced Google Account Activity gives key stats about how you’ve used your Google Account, Gmail Meter gives you different types of statistics that will help you analyze your Gmail habits.

• Volume Statistics show you the number of important and starred messages, the number of people who sent you emails, and more. Volume statistics can be very useful in determining how you are using email efficiency tools like Priority Inbox.

• Daily Traffic gives you an estimate of when you receive messages and when you send them during a given month. For example, in the graph below you can see how the peaks in my “Sent” curve indicates that I write emails in spurts.

• Traffic Pattern lets you get a sense of your overall email activity over the past week.

• Email Categories tells you how you are managing your Inbox. In the pie chart below, you can see that the majority of my emails are labeled. My Inbox is tiny compared to other labels which indicates that I keep a lean and mean Inbox.

• Time Before First Response shows you how long it takes you to reply, and how long it takes others to reply to you. By looking at this chart, I can infer that I reply faster than others I communicate with.

• Word Count tells you whether you are writing long emails. The example below shows that most of my emails are shorter than 200 words.

• Thread Lengths help you understand whether you participate in long conversations resulting in long threads. Top Senders and Top Recipients help you identify who you communicate with more frequently.